Last Updated: October 20, 2026
Welcome to Passports and Footprints, LLC (“Passports and Footprints,” “we,” “us,” or “our”). We are a boutique travel agency based in McKinney, Texas, providing personalized travel planning and booking services.
These Terms and Conditions explain the responsibilities that apply when you use our website or book travel through us. Please read them carefully before authorizing a reservation or making a payment.
When you authorize us to arrange travel or confirm a booking after receiving these terms, you agree to these Terms and Conditions, any applicable client agreement, and the booking conditions disclosed for your trip.
You must be at least 18 years old and legally able to enter into a binding agreement to make a booking.
If you book on behalf of other travelers, you confirm that you have their authorization to provide their information and arrange their travel. You are responsible for sharing the applicable terms, payment deadlines, and travel requirements with them.
A group leader’s payment responsibilities will be specified in the applicable booking agreement.
Passports and Footprints arranges travel services provided by independent third parties, including airlines, hotels, cruise lines, tour operators, transportation companies, and travel insurance providers (“Suppliers”).
Unless expressly stated in writing, we do not own, operate, or control these Suppliers or their services. Each Supplier is responsible for delivering the services it provides.
Supplier terms may include separate payment deadlines, cancellation penalties, baggage rules, eligibility requirements, and limitations of liability. We will provide or direct you to the applicable booking conditions before you commit to a reservation.
A planning or service fee may apply to your trip. We will disclose any such fee before you authorize the service.
Unless otherwise stated in writing or required by law, planning fees are nonrefundable once planning work begins. These fees compensate us for our time, research, expertise, and itinerary development, even if you later decide not to book or travel.
Your initial custom itinerary includes up to two revisions requested within 30 days of presentation. Additional revisions or substantial changes may involve further fees, which will be disclosed before additional work begins.
Quotes and proposed itineraries are subject to availability. A reservation is confirmed only after the required payment has been received and the Supplier has confirmed the booking.
Your invoice or booking agreement will specify the deposit, balance due, and payment deadlines.
For bookings made within 60 days of departure, full payment is generally due at confirmation. Certain Suppliers may require earlier payment.
Failure to pay on time may result in cancellation, loss of availability, or applicable cancellation charges. Deposits may be nonrefundable, as disclosed in your booking conditions.
Prices are quoted in U.S. dollars unless otherwise stated.
Your confirmed itinerary or invoice identifies the services included in your booking. Unless expressly included, additional expenses may include:
Before confirmation, prices may change due to availability, exchange rates, taxes, or Supplier pricing.
After confirmation, any permitted price adjustment will be governed by the terms disclosed for your booking and applicable law. Any increase requiring your consent will be presented for approval before it is charged.
Please review all proposals, confirmations, invoices, tickets, and travel documents promptly.
Check that traveler names match the identification required for the trip and that dates, destinations, accommodations, and other arrangements are correct.
Notify us immediately if you find an error. Supplier restrictions may limit corrections or require additional payment, including purchasing a replacement ticket. Responsibility for correction costs will depend on the cause of the error, applicable booking terms, and law.
All requested changes are subject to availability and Supplier approval.
Unless your written booking agreement states otherwise, our agency change fees are:
Where both categories apply, the $100 fee applies instead of the $25 fee.
Supplier change fees, fare differences, and unrecoverable costs may also apply. We will explain the available options and applicable charges before processing a requested change.
Cancellation requests must be submitted in writing through the contact method provided with your booking. If you need instructions, call 214-762-2353.
A cancellation becomes effective when we receive your written request. Please obtain acknowledgment of receipt, particularly when a cancellation deadline is approaching.
Unless a different cancellation schedule is disclosed and accepted for your booking, our agency cancellation charges are:
| Time Before Departure | Agency Cancellation Charge |
|---|---|
| More than 60 days | 25% of the total trip cost |
| 31–60 days | 50% of the total trip cost |
| 0–30 days | 100% of the total trip cost |
Planning fees remain separate and nonrefundable once work begins, except where otherwise agreed or required by law.
Supplier cancellation penalties and nonrefundable deposits may also apply. Your written booking conditions will explain how those amounts interact with our agency charges. The same loss or charge will not be counted twice.
Nothing in this section limits a refund or other remedy required by applicable law.
Refund eligibility depends on the reason for cancellation, the applicable booking conditions, and your legal rights.
Where a Supplier holds your payment, we will assist with requesting any refund or credit available. Where we are legally responsible for issuing a refund, we will fulfill that responsibility.
Travel credits may have expiration dates, restrictions, and rebooking conditions. A credit will not replace a legally required monetary refund unless you choose it where permitted by law.
Unused services, missed departures, and early returns are generally nonrefundable unless the booking conditions or applicable law provide otherwise.
Suppliers may change or cancel flights, accommodations, excursions, or other services. Changes may arise from operational issues, weather, safety concerns, closures, or other circumstances.
If we learn of a significant change affecting your booking, we will notify you as soon as reasonably practical and help you review the available options.
Your entitlement to alternative arrangements, a refund, or other remedies will depend on the circumstances, Supplier terms, and applicable law. A significant change will not automatically be treated as a voluntary cancellation by you.
Air transportation is subject to the airline’s conditions of carriage and applicable passenger protection laws.
Airlines control flight schedules, aircraft, seating assignments, baggage allowances, boarding requirements, and onboard services. Seat requests and specific flight arrangements are not guaranteed unless expressly confirmed.
You are responsible for checking flight status, completing check-in, and arriving in time to satisfy airline and airport requirements.
Additional baggage, seating, and other optional service charges may apply. Any legally required airline or ticket-agent refund rights remain unaffected by these terms.
Each traveler is responsible for obtaining and carrying the documents required for their itinerary, including applicable:
Requirements vary by nationality, destination, transit country, and travel dates. Some destinations require passport validity extending beyond your planned stay.
Verify requirements with the relevant government authorities before booking and again before departure. U.S. travelers can consult the U.S. Department of State.
We can provide general guidance, but government authorities make all admission and immigration decisions. We cannot guarantee entry into any country.
Travel involves risks, including illness, injury, transportation disruptions, severe weather, crime, and limited access to medical care.
You are responsible for reviewing current travel advisories, understanding the demands of your itinerary, and obtaining appropriate medical advice.
Public health requirements may change before or during a trip. Testing, vaccination, quarantine, or other restrictions may affect your arrangements and create additional expenses.
Your acknowledgment of ordinary travel risks does not waive rights or claims that cannot lawfully be waived.
Please tell us before booking about accessibility needs, dietary requirements, or other accommodations relevant to your trip.
We will communicate your requests to the appropriate Suppliers and help you assess the available arrangements. A request is not confirmed until the relevant Supplier confirms it.
Accessibility standards and facilities vary by destination. We will discuss any known limitations so you can make an informed decision.
Nothing in these terms limits rights to assistance or accommodations under applicable disability laws.
We strongly recommend considering travel insurance appropriate to your trip.
Depending on the policy, coverage may be available for trip cancellation, interruption, medical emergencies, evacuation, delays, or baggage loss.
Coverage is subject to the insurer’s terms, exclusions, eligibility rules, and purchase deadlines. “Cancel for any reason” coverage, where available, generally has additional conditions and may reimburse only part of your eligible costs.
The insurer determines coverage and claims eligibility. Please direct detailed coverage questions to the insurer or a licensed insurance professional.
Choosing not to purchase insurance does not change the cancellation terms applicable to your booking.
Events beyond our reasonable control may affect travel services. These may include severe weather, natural disasters, war, terrorism, civil unrest, public health emergencies, government restrictions, labor disruptions, or transportation failures.
We will make reasonable efforts to communicate known disruptions and assist with available alternatives.
Any cancellation charges, refunds, or credits will be determined under applicable law and the relevant booking conditions. Such an event does not eliminate a legally required refund obligation.
Travelers must comply with applicable laws, safety instructions, and reasonable Supplier rules.
A Supplier may refuse service or remove a traveler whose behavior threatens safety, causes serious disruption, or violates its lawful conditions of service.
Travelers may be responsible for damage they cause and additional expenses resulting from their misconduct. Refund eligibility will depend on the circumstances, booking conditions, and applicable law.
By authorizing a payment, you permit us or the relevant Supplier to charge the approved amount using your selected payment method.
If you have a question about a charge, please contact us promptly so we can investigate and attempt to resolve it.
Nothing in these terms limits your lawful right to dispute a transaction or exercise protections available through your card issuer or applicable law.
We may provide booking records and payment authorizations in response to a billing dispute.
To the extent permitted by law, Passports and Footprints is not responsible for losses caused by independent Suppliers, government actions, or events beyond our reasonable control.
We do not guarantee the performance, financial condition, or continued operation of a Supplier.
To the extent permitted by law, we will not be liable for indirect or consequential losses arising from your booking or use of our website.
These limitations do not exclude liability for our fraud, gross negligence, willful misconduct, or any liability that cannot lawfully be excluded or limited.
You agree to use our website lawfully and not to interfere with its operation, attempt unauthorized access, or submit fraudulent or harmful material.
Website text, branding, photographs, and other content belong to Passports and Footprints or their respective owners. Except as permitted by law, you may not reproduce or commercially distribute that content without permission.
We aim to keep website information accurate, but destination descriptions, prices, and availability may change. Your confirmed booking documents identify the arrangements you have purchased.
Our Privacy Policy explains how we collect, use, share, and protect personal information.
Please review it before submitting traveler information or using our services.
Please contact us promptly if an issue arises before or during your trip so we have a reasonable opportunity to assist.
Issues involving services delivered during travel should also be reported to the relevant Supplier as soon as practical.
When contacting us, include your booking reference, relevant dates, a description of the issue, and supporting documents. This request does not shorten any deadline or limit any right available under applicable law.
These terms are governed by the laws of the State of Texas, except where mandatory laws require otherwise.
Subject to applicable law, disputes arising from these terms or our services will be brought in a court with jurisdiction in Collin County, Texas.
Nothing in this section limits consumer rights or court access that cannot lawfully be restricted.
We may update these Terms and Conditions and revise the “Last Updated” date.
The version provided and accepted when you book will generally govern that booking. Material changes to an existing booking agreement will require your agreement where required by law.
Updated website terms apply prospectively and do not automatically change previously confirmed bookings.
These terms, your accepted booking agreement, confirmed itinerary, and applicable Supplier conditions form the agreement governing your travel arrangements.
Any booking-specific variation to our agency terms must be expressly identified in writing and accepted by you.
If a provision is found unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
For questions about these Terms and Conditions or your travel arrangements, contact:
Passports and Footprints, LLC
Office: McKinney, Texas, United States
Phone: 214-762-2353
Website: passportsandfootprints.com
Bespoke luxury travel crafted around your world. Based in McKinney, Texas.
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